Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy outlines the fair, transparent terms governing orders, service contracts, and subscriptions across DELRIQUE and its operating divisions: DELRIQUE Apparel, DELRIQUE Infotech, and DELRIQUE Labs.

2. DELRIQUE Apparel Division Terms

Institutional & Corporate Uniform Orders

• Pre-Production Cancellation: Cancellations requested prior to fabric cutting and custom logo weaving are eligible for a full refund of advance deposits (less sample development costs) within 10 business days.
• In-Production Orders: Once physical fabric dyeing, printing, or weaving has commenced, orders cannot be cancelled, and advance payments become non-refundable due to custom specifications.
• Garment Defects: Garments exhibiting verified manufacturing defects or shade variations outside approved tolerance sheets will be replaced or rectified free of charge upon inspection.

3. DELRIQUE Infotech Division Terms

Managed IT Services & Consulting

• Before Service Commencement: If a managed IT support or infrastructure consulting contract is cancelled prior to deployment, advance retainers are refunded in full within 10 business days.
• Active Service Contracts: Managed IT contracts cancelled with 30 days written notice will be refunded pro-rata for unfulfilled future milestones. Completed work up to the cancellation date remains payable.
• Emergency Troubleshooting & Audits: Single-scope infrastructure audits and emergency NOC intervention fees are non-refundable once engineering hours have been logged.

4. Hardware & OEM Procurement

• Enterprise hardware orders (servers, switches, routers, CCTV, access control) placed with OEM suppliers (Fortinet, Dell, Cisco, Hikvision) cannot be cancelled once purchase orders are executed.
• Defective hardware is serviced under the manufacturer's official OEM warranty. Custom-configured rack hardware is non-returnable.

5. Cloud & Subscription Software

• Monthly Subscriptions: Cancellations require 15 days notice prior to the next billing cycle.
• Annual Subscriptions: Pro-rated refunds are issued for remaining full unused months (minus a 15% administrative processing fee).
• Activated domain registrations, Microsoft 365 tenant licenses, and SSL certificates are non-refundable once provisioned.

6. Refund Processing Timeline

1. Submit your request via email to contact@delrique.com including invoice number, contract reference, and detailed rationale.
2. Our commercial audit team will acknowledge your submission within 3 business days.
3. Formal evaluation and approval determination within 10 business days.
4. Approved funds are remitted within 15 business days via the original corporate payment method or bank transfer.

7. Dispute Resolution & Jurisdiction

If you have concerns regarding a refund determination, please contact us directly at +91 9076351307. Unresolved commercial disputes are governed by Indian law and subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

8. Contact Information

For questions or request submissions regarding refunds and cancellations:

DELRIQUE Group
Phone: +91 9076351307
Email: contact@delrique.com
Website: delrique.com